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News  »  Bracknell Forest's emergency call centre, Forestcare, receives Good rating in CQC inspection report

   Bracknell Forest's emergency call centre, Forestcare, receives Good rating in CQC inspection report    11 October, 2017

Bracknell Forest’s emergency call centre, Forestcare, which provides 24 hour emergency support to vulnerable and older people, has been rated as ‘Good’ following a recent Care Quality Commission (CQC) inspection.

The inspection took place on 7 August, 2017 and inspectors judged Forestcare services to be ‘Good’ in all five criteria concluding the service is: safe, effective, caring, responsive and well-led.

Overall, the report found:

- People were treated with care and kindness and they received support that was tailored to their personal preferences and needs.
- People were treated with respect and their dignity was upheld.
- People were protected from the risks of abuse.
- People's rights to make their own decisions were protected. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
- People's right to confidentiality was protected.
- People thought the service was well-led and said they would recommend the service to another person.
- Staff were happy working for the service and people benefitted from staff who felt well managed and supported.

Forestcare, which recently celebrated 25 years of service, handles approximately 10,000 calls a week and monitor more than 3,000 lifeline alarms across the borough and surrounding areas. One resident recently said of the service: “My red button was literally my life line in 2016. Sincerest thanks to the staff at Forestcare. Keep up this fantastic service.”

Another said the emergency call service “is very good value as it gives me peace of mind. I have now introduced my sister to the service”.

Cllr Dale Birch, executive member for adult services, health and housing, said: “Forestcare staff work round the clock to provide an essential 24 hour service, so I’m delighted for the team on their recent achievement. The inspection report certainly reflects the quality of the service and the range of solutions offered which all help our residents maintain their independence for as long as possible”.

To view the full report please visit: www.cqc.org.uk or to find out more about the range of solutions available at Forestcare, visit www.bracknell-forest.gov.uk/forestcare

SOURCE: Bracknell Forest Borough Council News Release reference PR9695, dated 10 October 2017.

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